We look forward to welcoming you to both our hotel and our restaurant.
How long is the reception open?
Our reception is available for you around the clock (24/7).
Can we store our luggage with you?
Yes, we have a secure luggage room. Please speak to our colleagues at reception.
Where can we store our luggage?
We have a separate luggage room where your luggage will be stored safely.
Do you offer a shuttle service?
We do not have our own shuttle service, but we are happy to help you order a taxi.
Do you offer airport transfers?
We do not offer our own airport shuttle service. We will be happy to call a taxi for you. Alternatively, you can reach the S-Bahn lines S1andS8are about a 10-minute walk away – both go directly to the airport.
Which S-Bahn train goes from the airport to your place?
Both the S1 and S8 run directly from the airport to Karlsplatz (Stachus), just a few minutes’ walk from our hotel.
How far is it to Marienplatz?
We are very centrally located: Marienplatz is about a 16-minute walk away, or just 9 minutes by subway.
Do you have a conference room?
Yes, we have a modern meeting room that can be booked for €150 per day. Guests of our hotel also receive a 10% discount on the daily rate.
Do you offer group discounts?
We do not currently offer group discounts.
Rooms & Facilities
Do your rooms have a balcony?
Our rooms do not have balconies, but depending on the category, you can enjoy a wonderful view of the quiet courtyard or the city.
Do standard rooms have a refrigerator, electric kettle, or coffee maker?
The amenities vary depending on the category. Please note the details when making your booking.
Are cribs and high chairs available?
Yes, we are happy to provide cribs and high chairs. Please let us know your requirements in advance.
Are there extra pillows?
Yes, we offer a pillow menu with various options: classic pillows, down pillows, neck support pillows, and Swiss stone pine pillows.
Can we have separate beds?
Yes, the beds can be separated upon request.
Can you get room cards?
We operate entirely digitally. Your smartphone serves as the key to your room.
Can umbrellas be borrowed?
We would be delighted to assist you. Please inquire at our reception desk.
Are irons or power adapters available?
We do not offer these. Feel free to contact us—we will help you with tips on useful alternatives nearby.
Is there air conditioning?
Yes, our entire hotel and all rooms are air-conditioned.
Check-in & Check-out
When can you check in?
Check-in is possible from 3:00 p.m. If your room is ready earlier, you can of course check in earlier.
Do you offer early check-in or late check-out?
Early check-in is possible if your room is ready earlier. Check-out is until 11:00 a.m. We cannot offer late check-out.
payment details
What payment options are available?
Online bookings: PayPal only. On site: With flexible rates, you can conveniently pay upon arrival. Non-refundable bookings are due at the time of reservation.
Parking & Traffic
Is it possible to park directly in front of the hotel?
You are welcome to drive up directly to unload for a short time (10–20 minutes).
Is there parking available nearby?
Yes, we cooperate with the Sonnenhof parking garage. Guests pay only €22 instead of €36 per 24 hours.
How can I purchase public transport tickets?
Tickets are available at the stations or conveniently via the MVGO app.
Wi-Fi & Entertainment
Is there free Wi-Fi?
Yes, our Wi-Fi is available free of charge in all rooms and public areas.
Are only German TV channels available?
No, you can connect your smartphone to the TV and stream your own content.
Can books be borrowed and taken to your room?
Yes, you can borrow books and also exchange them for your own books.
Food & Drink
Can breakfast be booked on site?
Yes, you can book breakfast at any time at the reception desk. Alternatively, as a hotel guest, you can also add it via the online guest folder under “Breakfast.”
Is breakfast or dinner available at the hotel?
Breakfast: Yes, guests who are not staying at the hotel are also welcome. Lunch: Our restaurant KOOS Bowls & Bar serves fresh bowls from 11:30 a.m. to 3:00 p.m. Dinner: We are a city hotel without an evening restaurant, but our cozy bar awaits you in the evening.
Can you take food and drinks with you?
Food: Also available to go. Drinks: Available, but only in reusable Recup cups (€1 deposit + €1 for the lid).
Are there any 2-for-1 deals on bowls?
Yes, you can also order two different bowls.
Can you make reservations at the restaurant?
We don’t take reservations – just drop by.
Fitness & Wellness
Are there fitness, wellness, or pool facilities?
We are a city hotel and therefore do not have our own fitness or wellness area. However, we are in a prime location: you will find a wide range of sports and wellness facilities in the immediate vicinity.
Laundry & Cleaning
Is there a laundry room?
Yes, our self-service laundry room is open from 8:00 a.m. to 10:00 p.m. You can purchase laundry detergent at the reception desk for €1 per bottle.
Are there clothes drying racks?
Depending on the room, clotheslines or small fold-out stands are available.
pets
Can dogs be brought along?
Yes, dogs are very welcome here. We charge €15 per stay, regardless of size.
Other
Are there any supermarkets or pharmacies nearby?
Yes, there are supermarkets and pharmacies within a 5-minute walk of Karlsplatz (Stachus).
Are there city maps?
Yes, we have city maps in various languages available for you at our reception desk.
