FAQ

We look forward to welcoming you to both our hotel and our restaurant. Of course, our restaurant is also open to non-hotel guests; everyone is welcome!

Our reception is available for you around the clock (24/7).

Yes, we have a separate luggage room where your luggage will be safely stored. Please speak to our colleagues at reception about this.

We do not offer our own (airport) shuttle service. We would be happy to call a taxi for you. Alternatively, the S1 and S8 S-Bahn lines are about a 10-minute walk away – both go directly to the airport.

Both the S1 and the S8 run directly from the airport to Karlsplatz (Stachus), just a few minutes’ walk from our hotel.

Our rooms do not have balconies, but depending on the category, you can enjoy a wonderful view of the quiet courtyard or the city.

The amenities vary depending on the category. Please note the details when making your booking.

Yes, we are happy to provide cribs and high chairs. Please let us know your requirements in advance.

Yes, we offer a pillow menu with various options: classic pillows, down pillows, neck support pillows, and Swiss stone pine pillows.

Yes, the beds can be separated upon request.

Check-in is possible from 3:00 p.m. If your room is ready earlier, you can of course check in earlier.

Early check-in is possible if your room is ready earlier. Check-out is until 11:00 a.m. We cannot offer late check-out.

Online bookings: PayPal only.
On site: With flexible rates, you can conveniently pay upon arrival. Non-refundable bookings are due upon reservation.

You are welcome to drive up directly to unload for a short time (10–20 minutes).

Yes, we cooperate with the Sonnenhof parking garage. Guests pay only €22 instead of €36 per 24 hours.

Tickets are available at the stations or conveniently via the MVGO app.

Yes, our Wi-Fi is available free of charge in all rooms and public areas.

No, you can connect your smartphone to the TV and stream your own content.

Yes, you can borrow books and also exchange them for your own books.

Yes, you can book breakfast at any time at the reception desk. Alternatively, as a hotel guest, you can also add it via the online guest folder under “Breakfast.”

Breakfast: Yes, guests who are not staying at the hotel are also welcome.
Lunch: Our restaurant KOOS Bowls Bar serves fresh bowls from 11:30 AM to 3:00 PM.
Dinner: We are a city hotel without an evening restaurant, but our cozy bar awaits you in the evening.

Food: Also available to go.
Drinks: Possible, but only in the Recup reusable cup (€1 deposit + €1 for the lid).

Yes, we offer various benefits through our partners. With NeoTaste, the Schlemmerblock and B-MY voucher books, you will receive attractive 2-for-1 vouchers. You can also get exclusive discounts and benefits via Freachly – for example, in exchange for Instagram stories or posts.

We don’t take reservations – just drop by.

We are a city hotel and therefore do not have our own fitness or wellness area. However, we are in a prime location: you will find a wide range of sports and wellness facilities in the immediate vicinity. You can also ask at our reception for vouchers and discounts for gyms and wellness offers in the area.

Yes, our self-service laundry room is open from 8:00 a.m. to 10:00 p.m. You can purchase laundry detergent at the reception desk for €1 per bottle.

Depending on the room, clotheslines or small fold-out stands are available.

Yes, dogs are very welcome here. We charge €15 per stay, regardless of size.

Yes, there are supermarkets and pharmacies within a 5-minute walk of Karlsplatz (Stachus).

Yes, we have city maps in various languages available for you at our reception desk.

Yes, you can get one at the reception desk.